facts.
get your questions answered here
jewelry care
our jewelry is crafted from the finest metals and materials. to keep your jewelry clean and in the best condition, it is best to take off your jewelry when washing your hands, applying lotion or any other scents or perfumes. simply use soap and water with a soft cloth to wash your jewelry off to free it of any dirt or debris. when you decide not to wear your pieces, remember to store them in a cool closed space or container. our jewelry is coated with a durable finish that will last for years to come.
sustainability
here at frank & paul gems, we take great pride in taking care of our environment and actively doing our part to provide a more sustainable future. we are extremely proud to say that all of our jewelry pieces are ethically crafted and made from recyclable materials. we made a conscious decision to ensure longevity in every step of your journey, including our packaging which can be recycled and reused again and again. join us in preserving the beauty of our planet, one gem at a time. together, let's shine responsibly.
​
what about shipping?
thank you for choosing us! we take great care in ensuring that your items arrive in the best condition possible. please note that we require 3-5 days for processing and an additional 5 days for shipping. if you have any questions or concerns, please don't hesitate contact us.
unhappy with your purchase?
we strive to provide each and every customer with quality jewelry and exceptional service. we do not accept refunds or exchanges, however if for any reason you are not satisfied with your purchase, please contact us within 7 business days of receiving your order and we will do our best to make it right just for you.